SCRIP Q&A

SCRIP Q&A2017-03-08T12:18:32-04:00

MyScripWallet™ Frequently Asked Questions

• Can I download MyScripWallet™ from the app store?
No, MyScripWallet is not an app. It is a mobile website that can be used from a cell
phone or mobile device. MyScripWallet is supported for the Safari browser on Apple
devices, and Chrome on Android devices.

• What if I experience usability issues with MyScripWallet?
You may need to update your operating system or browser, updates are free and can be
downloaded from your device. Apple phones or tablets should be using iOS 7.0.0 or later.
Android devices work best when using the latest version of Chrome.

• How do I access MyScripWallet?
Just open the browser on your phone and enter the address MyScripWallet.com.

• How can I save the site to access it more easily in the future?
Navigate to MyScripWallet.com using the Safari browser on an iPhone, or the Chrome
browser on an Android phone. On an iPhone, select the upward arrow icon at the bottom
of the screen. Choose ‘Add to Home Screen’, then ‘Add’. On Android phones, access the
Chrome menu button and select ‘Add to home screen’, then ‘Add’. Click on the new icon
to access the site just as you would to open an app.

• Do I need an internet connection to use MyScripWallet?
An internet connection is required to use MyScripWallet. You’ll need either a wi-fi
connection or cell service to access and use MyScripWallet.

• Do I need to set up an account to use MyScripWallet?
Great news, you won’t need to do anything additional! You’ll use your existing
ShopWithScrip® username and password to login, and if you already have PrestoPay™
you’ll be able to use it to pay for any orders placed on MyScripWallet.

• What can I use MyScripWallet for?
MyScripWallet is an ordering tool for ScripNow® eCards and Reloads, and it includes a
wallet function to display your previously purchased eCards and Reload cards. Physical
gift cards can only be ordered on ShopWithScrip.com at this time.

• I already use ShopWithScrip on my phone, what’s different about MyScripWallet?
MyScripWallet is optimized to make it much easier to use on your phone. It will also
include more information such as which retailers won’t accept redemption from a phone
or mobile device. And you can keep track of the balance on your ScripNow eCards and
Reload cards in your wallet.

• What about security?
You’ll be required to enter your ShopWithScrip password each time you access
MyScripWallet. When placing PrestoPay orders, you’ll enter your personally selected,
secure pin number just as you do on ShopWithScrip today. No sensitive data is stored on
your phone, so there is no risk of someone accessing your account or information without
your password.

• Will I be able to access ScripNow eCards and reloaded cards ordered on ShopWithScrip.com
in MyScripWallet?
ShopWithScrip and MyScripWallet are completely integrated. When MyScripWallet
first launches, any currently registered cards that you previously reloaded on
ShopWithScrip.com will appear in your wallet. Any ScripNow eCards delivered to you
since 3/1/2014 will also appear in your wallet, older eCards will need to be viewed and
printed from ShopWithScrip.com. From there on out, you can order from MyScripWallet
or ShopWithScrip.com and all eCards and reloaded cards will appear in your wallet.
ScripNow ordered from MyScripWallet will always appear in your ShopWithScrip account.

• How can I pay for orders placed on MyScripWallet?
At this time, you won’t be able to pay your organization for orders placed on
MyScripWallet. You must pay for orders using PrestoPay, Great Lakes Scrip Center’s online
payment system using the ACH electronic debit process. If you don’t have PrestoPay, you
will still be able to use MyScripWallet to view eCards and Reload cards ordered on
ShopWithScrip.

• How can I set up a PrestoPay account?
Log in to your account at ShopWithScrip.com to set up PrestoPay. If your organization
has enabled it, you’ll see a PrestoPay option in the left navigation on your Family Home
page. If you don’t see the option, contact your coordinator to see if they will allow it for
your program.

• Can I check the balance on my eCards and reloadable gift cards?
For now, you’ll have an Enter Balance button for each of your eCards and Reload cards
so you can record the balance yourself each time you use the card. Future plans include a
feature to check the balance on MyScripWallet for retailers that allow it. We’ll keep you
posted as we add new features to the site.

• Can I redeem all eCards and Reload cards from my phone?
Some retailers aren’t quite ready for mobile redemption yet, and they require the
printed eCard or physical gift card at checkout. If that’s the case, you’ll see a note in red
clearly indicating that when you are ordering, and when viewing the eCards/Reload cards
in your wallet. You can log in to your ShopWithScrip account from your home computer
to print out your ScripNow eCard for those that require it. No warning message means
you can present the eCard or Reload card at checkout from your phone. Just make sure
you are connected to wi-fi, or you have cell service to access MyScripWallet.

• Can I send a ScripNow eGift on mobile?
The eGift feature is currently only available on ShopWithScrip.com.

• How will I know when my ScripNow is available?
You’ll receive an email confirmation when your ScripNow eCard is ready just like you do
today on ShopWithScrip.com. Or you can go to your wallet and refresh the page until
you see your newly delivered eCard at the top of the list.

• How do I add a pin number to my previously registered reload card?
A PIN number can be saved for reload retailers that require it for mobile redemption.
Open the card in your reload wallet and select the blue button next to the PIN number
field. Enter the PIN from the back of your card and select the blue plus sign to add it.
Your card number and pin will now display in the wallet.

• How will I know when funds have been added to my reload card?
You’ll receive an email confirmation when your reload has processed just like you do
today on ShopWithScrip.com. Funds are added overnight for regular Reloads ordered
Monday through Friday by 3:30 PM Eastern and paid for with PrestoPay. ReloadNow
items paid for with PrestoPay will be ready in minutes. Look for the designation Reload or
ReloadNow on the ordering list to tell which type of product it is. Any reloads paid for by
check will not process until after your coordinator has released the order.

• Why can’t I find some participating ScripNow retailers on the list in mobile?
Some of our retailers aren’t quite ready to be a part of mobile scrip just yet, but that
may change in the future. Until then you can still order them on ShopWithScrip.com.

• How can I provide feedback on MyScripWallet?
We plan to continually add new features to MyScripWallet, and we’re counting on you
to tell us what you like, and what you think would make it a better experience. There is a
feedback option in the menu button at the top right of MyScripWallet, or you’re welcome
to email us at feedback@ShopWithScrip.com if you’d prefer.